1 reviews | Active since Jul 2015
Over a year later and still have the same query
I started paying for my own contract in January 2015, this after the account was (supposedly) transferred from my dads name to mine.<br> Each time I call customer care with a query-they want to verify the account with my dad first, one person rudely dismissed me, another said I have to go to the branch and they will change it there.<br> Later last year I went to The Glen Vodacom with my dad and we were told something like \no it's fine, the account shows both your names, but you won't have problems anymore\". 15 months of money coming out of my account for the phone and the customer service people still have the account under my dads name, with mine on the side. So even though I PAY MONTHLY and ON TIME, if ever I want to know why something is faulty with my account, my dad has to be around? Really?<br> <br> This is the second major issue I've encountered with Vodacom in a short space of time.<br> I have been a customer Vodacom since 2001.<br> <br> THIS IS THE LAST STRAW!<br> <br> I think this is where I stop being a Vodacom customer...I mean there is MTN, Cell C, Virgin Mobile, Telkom Mobile. Why stay where you get ******* service, when you can go elsewhere?<br> <br> This being ISSUE TWO OF TWO!"
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Please note that a consultant will make contact with you in due course to assist with your query.
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SA,Consumer Website Team
