Over a year and my complaint has not been resolved

Item: Vodacom
Rating: 1

I logged a complaint with Vodacom in December 2016 regarding my contracts being **********ly extended, until today this issue has not been resolved. I have forwarded all the documents they have requested, after being a loyal Client to Vodacom for years I find this situation very ridiculous.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Jan 2018, 07:45

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply31 Jan 2018, 07:45

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's updateReviewer Update

09 Feb 2018, 10:54

Its been two weeks now, I still haven't received any correspondence. This clearly shows you do not care about your customers.

's update09 Feb 2018, 10:54

Reviewer Update

Its been two weeks now, I still haven't received any correspondence. This clearly shows you do not care about your customers.