Over a week without fibre — zero accountability from Vodacom

My Vodacom fibre has been down since Tuesday, 7 April 2026 — over a week with no resolution. Despite multiple follow-ups, I receive the same vague response: “a technician will be sent” and “there’s a migration to Vumatel.” What makes this completely unacceptable is that my neighbours on the same street, on the same Vodacom fibre network, are fully connected. This is clearly not a network-wide issue — my account is being neglected. Throughout this ordeal, Vodacom has not once proactively contacted me with an update, a timeline, or an explanation. I am the one calling every time, chasing feedback that never comes. This is not service — it is a total failure of customer care. I deeply regret signing up with Vodacom and will be exploring all available options, including escalation to ICASA, if this is not resolved urgently.