Over a week & no response!

<p>I called Vodacom on the 1st May 2016, and explained my problom with the consultant, who logged a request for me to get everything sorted out. We are on the 9 May 2016 today and still no one has called me. Very simply, my data and sms's was not loaded on my monthly topup, but my Airtime was. I explained to the lady that i will be buying data and I will expect to be reimbursed for this as well. As it is not my fault that what i initially agreed on, on my contract, was not met. Iam really upset that i have to go through such lengths to get some service. This is the reason why i cancelled my previous contracts with Vodacom &amp; just have &nbsp;a basic one with them. And still such bad service???&nbsp;</p>