over a week, new sim has no number

I opened a new contract 01 April and I was told that the sim would take 24 hours to receive a number. On Tuesday. 4 days later I went in to speak to them and still nothing was resolved. They were unsure of the problem. I called customer service and got put through to the connection desk.....who claim they couldnt help me. Eventually a team leader told mebthe process had not been completed in the store..hence no number. I was then given trade partner support desk number....usless to the public as you need a trade number ( why refer me to them) I then called the store again and was told they were waiting for the documents. I asked that the manager call me the next day to sort the problem out......no call as expected....tried calling 18 TIMES (AS THEY ONLY HAVE ONE CONTACT NUMBER). Still nothing. Absolutley poor service. I am amazed that you still have customers. Im going to hop on the band wagon and join another service. Unbelievable how the consumer means nothing to Vodacom. Without your customer support you would be NOTHING.