AC
Andrew C

1 reviews | Active since Jul 2016

22 Jul 2016, 05:11

Over a Month without my cell phone!

<p>I recently renewed my 2 year contract with vodacom, I have been a loyal customer probably going on ten years now renewing that contract, problem is I received a Sony experia cell which I do realise vodacom does not manufacture but I have it sent in now for a third time, first it was software which took a week, second time a screen issue which took another week and a half, at the present moment it's been sent from vodacom Port Elizabeth to Johannesburg vodacom for repairs as it can't seem to reciever reception, another 2 weeks thus far and I'm still waiting. My other issue is everytime it's returned to me I use about half a gig or more to get all my work apps n so forth back on to my cell which is costly, I am at present borrowing a cell from a freind just to try and keep going......I'm sure more can be done to assist a customers in this position if it seems to be a dud unit and over a month without it is very irretating as I am involved in a business were emails and communication on the go is very important....swapping over to borrowed cell to mine n back every 3 weeks is a costly and irritable thing to do.....</p>

0
Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 05:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team