Over a month with zero to no assistance of any sort of feedback

Over a month with no assistance with fiber No feedback on emails Numerous tickets constantly being closed or marked as resolved. When calling we are informed they can't give a time line. Get a hold of open serve who informs me that they cannot assist with the reference number given by Vodacom.

We opted to have fiber installed the first week of Jan 2026.. They delivered the router the second week.

No further assistance. They don't even have the decency to respond to emails sent. Many many many emails and many tickets logged. My tickets are just closed off and marked as resolved which then forces me to relog a ticket and start the entire painfully process all over again.

Never have I ever experienced such ridiculous service from a company. With little to no worries or care for a thing called customer service.

No what am I left to do here ? If I tell them I want to cancel this entire thing and the router must be collected then that would also take multiple tickets with no feedback or assistance.

Some of the ticket numbers logged SR*** SR***