OVER A MONTH OUT OF STOCK FOR REPLACEMENT DEVICE

A while already I app**** for a contract upgrade with Vodacom. The upgrade was for an iPhone 5S 16GB CPO on a uChoose 200 for R199 per month for 24 months.<br> <br> Immediately after receiving the device I noticed it was experiencing overheating and rebooting issues. I struggled to get hold of Vodacom at the time to report the matter due to travelling all around the country whilst on holiday and when I finally did I was told that I'd be receiving a replacement unit the following Monday or Tuesday.<br> <br> The following Wednesday, I phoned Vodacom to find out why I hadn't yet received a replacement. To which I was told that I'd have to wait a few more days because of some paperwork and red-tape.<br> <br> Thereafter, I waited a week. Phoned again and nothing. Again, the following week I phoned and nothing.<br> <br> I was told eventually to wait till 31 Jan for a replacement. 1 Feb I phoned and was told to wait until 15 Feb.<br> <br> I keep getting told to either cancel the deal now or wait for stock that never seems to come.<br> <br> I've been a client of Vodacom's for many years with multiple contracts too and this is what I get? Is this what Vodacom regards as decent quality service?<br> <br> Order number: UR922032<br> ID: ***