OVER A MONTH AND NO JOY FOR UPGRADE

A MONTH AGO SENT IN AN EMAIL FOR AN UPGRADE REQUEST, WITH NO JOY... TAKES 4 DAYS OR LONGER FOR THEM TO REPLY TO EACH EMAIL. THEN ALL OF A SUDDEN SANDILE NOT HELPING ANYMORE BUT NOKUKHANYA. I HAVE HAD TO EMAIL COMPANY LETTERHEAD 4 TIMES NOW. AND STILL NO JOY. THEN ALL OF A SUDDEN NOKUKHANYA DECIDES THIS REQEUST IS NOW CLOSED !! THIS TYPE OF SERVICE IS NOT ON. I AM COMPLAINING ON BEHALF OF OUR COMPANY VANCO FINANCIAL SERVICES CC