over a decade of loyalty tarnished! Be warned

This is just to inform the masses!<br> <br> March:<br> 6th I complained about the terribly inconsistent service and they \responded"saying a consultant is looking into it. <br> 18th I wrote another one and received a \""we are currently investigating\"" response. Then later that day I received this sms \""...Please note that we will request the refund today and this can take 7-14 working days to reflect in your bank account\"".<br> April:<br> 17th (1month later) I spent 10 minutes being sent from pillar to post to then being hung up on after 40min on hold. Eventually I'm told my refund should be in my account on Mon 20th.<br> Mon 20th I receive an sms apologising for the delay and \""it has been paid into your bank account today\""<br> Tues 21st"