OVER 8 HOURS TO RESOLVE A QUERY - ONLY TO BE LEFT UNRESOLVED - NO WAY !!!

I don't believe it should take more than 8 agents to resolve a query that did not need to be resolved in the first place, had the proper ethical channels been followed. Does POPIA mean nothing to these corporates ?. 082 135, ***, ***, ***. These are all the numbers I was advised to call in-between being transferred from one agent to the next with a common theme "no sorry, this is the wrong department, let me transfer you to the right one" As a prospective new client, all I wanted to do was take out a contract but I was blocked and the reason: they tried to sell me a contract back in 2021, i declined, now its 2023 and I need a contract but i am blocked because the agent(s) that kept hounding me back in 2021 never marked on system that customer has declined and kept it on as "sale in progress" THE SALE NEVER HAPPENED !!. After being sent from pillar to post, Noma whom i spent over an hour with on the phone tried her best to assist me and got as far as calling the branch in PE but that also proved unsuccessful because the branch apparently advised that, their systems are offline & they aren't able to check on system what she is referring to but the query has been escalated to a manager and I should get feedback Tuesday the following week. Excuse me ?? I don't have a phone NOW and I will still have to wait the weekend to get feedback. I still cant believe that my call that started at 9am 08 Sep had take over 8 hours to get fruitless feedback at 5:20 pm.

It goes without saying, I will NOT be taking out any contract with Vodacom, i will only follow up to ensure that my details are removed from their systems. Its unfortunate that the relationship got off to a sour start before it even began.