1 reviews | Active since Mar 2018
over 60 days to receive refund
I have cancelled a contract with Vodacom on the 22 December and still awaiting my refund of monies deducted of my account. Countless calls to various departments have got me nothing but lies "back office is still processing paperwork, payment will be made in 7 days". Nothing is ever done or even attended to, its now over 60 days to process a payment to my account. poor pathetic service received by Vodacom and I'm glad I didn't stay on with my contract .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
As per our telephonic conversation, the matter has been resolved.
Regards,
Wardah
Dear Customer,
As per our telephonic conversation, the matter has been resolved.
Regards,
Wardah