Over 40 working hours and no resolution or feedback!

I wanted to upgrade my phone and contract with Vodacom. Been a Vodacom customer for more than 4 years.

Vodacom informs me that my profile is under review and the upgrade cannot be processed until review is completed. Profile review is related to your credit profile.

Just to confirm I got my latest credit report from Experian which stated that my credit rating is good. I know my payments are up to date with Vodacom as well. So, no clear reason as to why my profile is in review.

Logged a case with Vodacom requesting that the applicable team contact me so that we can resolve the profile review issue. Case Ref 1- ********** ********** logged on 3 January 2018. Today is 11 January - it's over 40 working hours and no resolution or feedback. Call Center just Passes the Buck stating they can't do anything until the review team is done. You cannot contact the review team directly either.

My contract expires on 28 February 2018. Clearly Vodacom does not want to keep me as a customer and if this is not resolved soon I will just cancel the contract and port my number on 1 March to another provider.