Over 30 Years with Vodacom – Now Treated Like This? What a Disgrace!

After more than 30 years of using my Vodacom cellphone number, I am beyond disappointed. On 30 March 2025, I app**** for fibre with Vodacom after cancelling my Metrofibre account due to their incompetence. Sadly, Vodacom has proven to be just as bad—if not worse.

To this day, my Vodacom fibre account is still not active. I’ve been calling Vodacom Fibre every single day, and every time I get a different story, empty promises, and no resolution. No one is willing to take real responsibility or assist in fixing the issue. All I get are lies and delays.

Because Vodacom has my address locked in their system, I am now stuck and unable to apply with another fibre provider. Two different providers told me that I first need to cancel with Vodacom before they can help—because you can’t install two fibre lines at one address.

Meanwhile, I’ve been forced to buy expensive data every day since 30 March because Vodacom sales agents claimed the installation would take only 72 hours. What a lie. We are still spending money daily on data with no end in sight, all because of the ongoing failure and useless service from Vodacom Fibre.

I’m preparing to escalate this to ICASA and the National Consumer Commission, and I will be submitting all call recordings and WhatsApp messages to expose this level of incompetence. If anyone else knows of other authorities or platforms where I can report this matter, please help.

Vodacom, this is not how you treat loyal, long-standing customers.