1 reviews | Active since Oct 2023
OVER 30 YEARS WITH VODACOM AND THEY MADE TEARS ROLL DOWN MY CHEEK TODAY
I've been a customer of Vodacom for over thirty years and was always pleased and satisfied with their products and service. I've referred a lot of people who comes to my ****a Shop to Vodacom. I however spoke to an agent explaining to him that my 100 Gig day & 100 Gig night was not sufficient recently. He advised me broadband with a router at a satisfactory price. My package was delivered to me on Friday (1st August). I had been busy over the weekend as my close friends mum had passed away. I had time today so I decided to unbox my router and sim card. It connects but with no Internet service. When I called the customer service they tell me that this package will only take effect from next month (1st September) and that the consultant should have explained this to me which he did not do. I asked the second consultant if I were to pay my current bill in full (that's due at the end of this month) would Vodacom then activate my new contract (router) and are allowed to do the debit at the end of this month. If they unable to debit then I will pay the full amount at the Vodacom store. The very understanding consultant said to me that Vodacom will not allow this..
This is an absolutely serious review of mine and not all of the exceptional ones that I've given before.
Vodacom is only after our money and don't care for their clients no matter how long and how much we spend on our bills to them. The management shows absolutely no affection to their loyal clients. You may be pleased with "Vodacom" for now but believe me when I tell you this, "Vodacom will bring you disappointment emotionally by breaking your heart (trust in them).. I'm broken as every each of my reviews ended with "I LOVE VODACOM and WILL NEVER EVEN CONSIDER ANY OTHER NETWORK".. I ask and plead to consumers to please be cautious in choosing "Vodacom" as their service provider.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I purchased a router that will cost me R499 each month. I was told to re box it and wait for the courier to come fetch after I called customer services asking for a TV that was included for just R300 more. I was instructed by the consultant to call after 3 days from the date that I handed it to the courier. I did just that and then the consultant tells me that they cannot give me the TV on contract. She told me that she could send my router back so I agreed as I didn't have internet for the entire August. I had to manage by buying prepaid data the whole month. I fell ill and was taken to a surgery where the doctor diagnosed me with suffering from depression after listening to this heart breaking story.
I've calculated the exact period that I've been with Vodacom and no other network. It's 33 years, 5 months and never missed a payment. Infact my last bill is showing
R-125,00 (Vodaco owes me R125,00).
"Please, Please, Please don't prove I'm right".. just the way Sabrina Carpenter says it..lol.. Call or Whatsapp me on *** and I will explain to you why Vodacom should not be anywhere in your Service Providers list. This applies to all you sensitive guys and gals out there.. Once more to the management and staff reading this message "Please, Please, Please don't reply to this post and Please, Please, Please don't call me no more"...lol..lotsa love guys.. Shaban.
I purchased a router that will cost me R499 each month. I was told to re box it and wait for the courier to come fetch after I called customer services asking for a TV that was included for just R300 more. I was instructed by the consultant to call after 3 days from the date that I handed it to the courier. I did just that and then the consultant tells me that they cannot give me the TV on contract. She told me that she could send my router back so I agreed as I didn't have internet for the entire August. I had to manage by buying prepaid data the whole month. I fell ill and was taken to a surgery where the doctor diagnosed me with suffering from depression after listening to this heart breaking story.
I've calculated the exact period that I've been with Vodacom and no other network. It's 33 years, 5 months and never missed a payment. Infact my last bill is showing
R-125,00 (Vodaco owes me R125,00).
"Please, Please, Please don't prove I'm right".. just the way Sabrina Carpenter says it..lol.. Call or Whatsapp me on *** and I will explain to you why Vodacom should not be anywhere in your Service Providers list. This applies to all you sensitive guys and gals out there.. Once more to the management and staff reading this message "Please, Please, Please don't reply to this post and Please, Please, Please don't call me no more"...lol..lotsa love guys.. Shaban.
Please take note that I have requested earlier this morning for a member from Cell C to call me regarding a sim swap.
I want to start saving by discontinuing my second contract with Vodacom and joining Cell C who offers more all net minutes at an even cheaper price plan.
I've known this for many years now but still stayed with an ungrateful network called Vodacom.
I'm sure that persons whom are divorced/ separated through reasons of unloyalty will "feel" what I speak about.
Please take note that I have requested earlier this morning for a member from Cell C to call me regarding a sim swap.
I want to start saving by discontinuing my second contract with Vodacom and joining Cell C who offers more all net minutes at an even cheaper price plan.
I've known this for many years now but still stayed with an ungrateful network called Vodacom.
I'm sure that persons whom are divorced/ separated through reasons of unloyalty will "feel" what I speak about.