1 reviews | Active since Sept 2016
Over 2gigs worth of data wiped out with 5 minutes
Good day I am one of the affected customers who has been experiencing the effects of whatever went wrong within Vodacom last night. I tried calling customer care, but had no luck getting through. In the nature of work that I am in, I need to be connected at all times. Unfortunately, the wifi I use is with Vodacom as well, so I have no way of dealing with what needs to be dealt with right now. I am not even sure if the problem is beig rectified and whether or not we will be reimbursed, but this is totally unacceptable!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team