Over 2 months and still no wi-fi. This is costing me a fortune.

I app**** for a new BBC Wireless contract on 26/03/2018. I was sent the forms quickly, and my boss filled them in as this is a business account. Nothing useful has happened since. On 4/04 I was told that there were technical issues. On 13/04 I was told that one of the forms had not been witnessed, so we did that one again. Since then several e-mails to them have gone unanswered. I have a small modem that I normally only use when travelling. As I have now been without an online connection for over 2 months and work from home, I have been using that. Last month I was forced to take away the Call Limit as that only lets you limit up to R2000 and I needed more than that. Without the limit, I see that my balance is now already almost R6000 as Vodacom is happy to go into out of bundle rates with no warning.

Note that the product that I am trying so hard to get only costs R1000 a month!