Over 2 hour wait just to be attended to

I was not able to take off work to take in my cellphone (I work in television and work irregular hours and irregular days with stints of 7 day work weeks). <br> My cellphone is very important for my work so I simply started using my back up phone when my blackberry 9720 refused to start or charge.<br> <br> I took my phone in on Sunday 21 February when I had a chance and experienced exactly the thing I did not have time for during my working day: I waited 20 minutes at the Vodaworld repair centre, then an hour and 45minutes at the Vodashop at Vodaworld's entrance before I was even attended to. It ended up resulting in an insurance claim.<br> <br> The consultant ( counter number 6 on Sunday 21 February) assured me she'd emailed the forms as I stood there but when speaking to 2 consultants today I was told record of paperwork was completely non existent. Luckily I insisted on the hard copies.<br> <br> After over 2 hours just waiting I would've hoped things were better clarified.<br> I also logged a complaint at the desktop provided for comments on the same day in the same shop.<br> <br> <br>