MV
Mariaan V
1 reviews | Active since Oct 2021
25 Oct 2021, 11:54
Outstanding settleman letter
Paid up vodacom account April 2021. Require a settlement letter urgently. Made numerous calls to no avail. Terrible service delivery.
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Replies (2)
Vodacom's replyOfficial
25 Oct 2021, 12:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2021, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2021, 12:12Dear Mariaan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to the Legal Department and you should receive your settlement letter within 24 hours to your email address. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2021, 12:12
Official
Dear Mariaan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to the Legal Department and you should receive your settlement letter within 24 hours to your email address. Regards Consumer Website Team
Best regards,