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1 reviews | Active since Jul 2016
10 Feb 2025, 18:49
Outstanding service from Mamello and Kgosi.
I'd like to thank Mamello and Kgosi for the wonderful service they provided me when I had "lost" my airtime. I called in on the 6th of February. I didn't have much hope before I called in because some network providers have horrible service from their consultants.
Once Mamello said I do not work with the query, but I will transfer you to the relevant department and check up on you after to ensure that you have been assisted, it gave me hope. She transferred me to Kgosi and he resolved my query while we were on the call. Mamello did call me back to check if I was assisted and was happy with the service. Thank you so much, I wish other consultants would be as amazing as the both of you. Kealeboga.
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Replies (1)Vodacom's replyOfficial
11 Feb 2025, 08:43Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
Vodacom's reply11 Feb 2025, 08:43
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
