Outstanding service fom 1 person

<p>With all the negativity which i can relate to about Vodacom and thier non exsistant customer relations and understanding of the consumers problems there is a light somewhere in that dark corporate world .</p> <p>This person has assisted me in all my frustrations before and really gone the extra mile . The ladys name is Zanele Vokwana and she is Executive Liason Officer at the CEOs office . I waited 5 months for an upgrade ...yes an upgrade which they did not even bother to contact me but I realised myself that my contract had expired . I phoned the upgrade department ongoing for 4 months to ask when my extra 5gigs would appear with no luck whatsoever . I realised that they did not want my business so was prepared to go to Telkom for the same package . In desperation I contacted Zanele who assisted and got things done . I wonder how many customers have moved from Vodacom because the service department is really not interested and the CEO does not even know about it ? Unfortunately this one lady cannot do the job of thousands in a customer care department . If they did Vodacom would never have a complaint . Zanele is efficient , professional and sorts the problem out . This is a rarity in the corporate world today and i cannot thank Zanele enough . Vodacom is very lucky to have a dedicated person like this who does the job that she is employed to do .</p>