Outstanding Refund

I have requested a refund for a contract that I was not advised would continue as a month to month contract. The request was made in October and I was advised that the refund was approved in December. After numerous calls to the call center (which is very difficult to get through to as it takes 2 minutes just to get through to an operator) I have still not received my refund. I have been sent to numerous different departments and have even been told that this is a 'Bytes' department issue but they are not available to talk to on the phone.

Vodacom really need to up their game in relation to customer service. I have been and continue to be a customer for over 10 years but I am now thinking about moving over to another service provider.