LR
Lee-Ann Rossouw
1 reviews | Active since Jul 2011
22 Mar 2018, 10:24
Outstanding Payment
I am trying to find out which invoice I have not paid. I am not getting any helpful feedback from Vodacom and have received the same statement over and over showing an outstanding balance of R450 however when I check the statement I cannot find an unpaid invoice. None of the staff I've been in contact with have come back with the invoice or feedback. This is an ongoing issue. as I've requested a reconcillation of my account and yet no response.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Mar 2018, 11:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Mar 2018, 11:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2018, 10:37Dear Lee-Ann,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that your account is currently up to date and is in a credit of R 11.67.
An updated account has been emailed to you.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Vodacom's reply29 Mar 2018, 10:37
Official
Dear Lee-Ann,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that your account is currently up to date and is in a credit of R 11.67.
An updated account has been emailed to you.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Vodacom's replyOfficial
29 Mar 2018, 10:41Dear Lee-Ann,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that your account is currently up to date and in a credit of R11.67. An updated account has been emailed to you.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Vodacom's reply29 Mar 2018, 10:41
Official
Dear Lee-Ann,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that your account is currently up to date and in a credit of R11.67. An updated account has been emailed to you.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,