1 reviews | Active since May 2011
outstanding issues
I refer to my earlier situation and details. Sadly I am being billed for a contract on a cell phone number I use as pay as you go. This remains an issue. 081....8683 number.Whilst a credit was passed, there remains the issue of a cell phone contract that is not accepted and *******. Please fix it and credit the amounts accordingly.
rai: 10 May 2022, 14:28
I have just got off a call to **********. Andiswa was very helpful. My case number is RCO223985. I wish to get a copy of the recording of the agent (ZULLUX001) with myself as well. I am not satisfied and require a reimbur*****t. In fact once we have cleared this up maybe my other service with Vodacom should be cancelled as well.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team tried calling you, but was unable to get hold of you. Our team advised that an email was sent with feedback, kindly refer to the email sent and reply to our team should you require further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team tried calling you, but was unable to get hold of you. Our team advised that an email was sent with feedback, kindly refer to the email sent and reply to our team should you require further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,