Outstanding issue.....

<p>Good day, i am writing this complaint on the behalf of my mother in law as she do jot have internet access as this stage. </p> <p> </p> <p> </p> <p> </p> <p>At the end of August 2016 a extra amount of almost R200 was debited off my mother in laws account, so she phoned on the 1st of September she phoned 111 and spoke to a lady called Davinia and the lady told her that they are aware of the debit order that was taken for the incorrect amount, she even said that her boss said it was a system error but they should not worry about it. So she advised my mother in law that she will logg the querry. Vodacom did then sent a sms stating that they are working on the issue. Ref number: 1- ********** 8447.</p> <p> </p> <p> </p> <p> </p> <p>On the 5th of September my mother in law contacted vodacom again as she have not received her refund, she then spoke to a Ntombi lady that said that the first consultant was supposed to tell her that she must phone ********** as they deal with the complaints but my mother in law will receive her refund within 7 days of the original call logged on the 1st of September 2016. My mother in law then phoned ********** and they also promised 7 days from the 1st of September 2016. Ref number: ********** .Today is the 13th of September 2016 and no refund as yet.</p> <p> </p> <p> </p> <p> </p> <p>You need to get this sorted asap as the matter will be reported to the news papers because this us more then *****, debiting more then what she as a customer agreed to. Her details as below:</p> <p> </p> <p> </p> <p> </p> <p>Arina van Niekerk.</p> <p> </p> <p>********** 768</p> <p> </p> <p>ID ********** 010083</p> <p> </p> <p> </p> <p> </p> <p>She needs to be contacted by no later than tomorrow 14th of September 2016 and her refund must be reflecting in her account before the end of Friday this week if not the matter will be taken further as it is *****.</p> <p> </p> <p> </p> <p>Share</p> <p> </p> <p>Follow</p> <p> </p> <p>Like</p> <p> </p> <p> </p> <p>Request Help</p> <p> </p> <p>Supercharge</p> <p> </p> <p>Convert</p> <p> </p> <p>Official business reply:</p> <p> </p> <p> Sep 14, 2016</p> <p> </p> <p>1 week ago</p> <p> </p> <p>Dear Customer,</p> <p> </p> <p>Thank you for making us aware of your complaint.</p> <p> </p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p> </p> <p>***Please note*** Beware of phishing ****s.</p> <p> </p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p> </p> <p>Regards,</p> <p>Vodacom Consumer Website Team</p> <p> </p> <p>dewaldtsteyn rep****:</p> <p> </p> <p> Sep 14, 2016</p> <p> </p> <p>1 week ago</p> <p> </p> <p>Good day I just want to say thank you to Safiek Andrews for resolving this issue. You are a asset to Vodacom and you are the reason that customers don't go to other networks. Thank you for your quick response.</p> <p> </p> <p>dewaldtsteyn rep****:</p> <p> </p> <p> Sep 22, 2016</p> <p> </p> <p>4 days ago</p> <p> </p> <p>Good day. </p> <p> </p> <p> </p> <p> </p> <p>So we thought the issue was resolved till my mother in law received her mms account notification today and the same issue is happening again. Her account is again charged twice for a too up that was not used twice. This better be fixed before the debit order goes off month end as I will ensure that the matter gets reported to the news papers as she did not agree to a contract of a cost close to R1000 a month. You are welcome to contact her on ********** to get this issue resolved as she contacted vodacom again and the cosultant said "yes i can she they loaded it again and you are not getting a reference number your cellphone number is a reference number" all lies as she got a reference number everytime that she called, she spoke to Gomotso. She even got a sms sayting that she should reply if the query is not resolved so she did and the sms said she will be called back within 24 hours, needless to say not done. </p> <p> </p> <p> </p> <p> </p> <p>She even received sms's stating that the contract will be credited with R350.00 end of September but now the mms shows she is even getting debited more.</p> <p> </p> <p> </p> <p> </p> <p>This needs to be resolved urgently.</p> <p> </p>