Outstanding customer service experience

I called Vodacom on 3rd of November 2017 and was on the other end of the line to receive the most outstanding and tolerant service I had ever received.

I would like to commend Kgomotso Khala, who is a teamleader at Vodacom. ********** My thoughts are that apart from being professional and smart she seems like a very good person who likes to help people, (even the upset and ones), because she insisted on helping me even when I thought she couldn't or wouldn't.

Apart from other issues I had on my contract I was mis-informed about my contract end date (by 2 Vodacom consultants I had spoken to before). I was also upset at the way the Cancellation division handled my account but because of the way she handled the entire issue I could let the other issues go because I know that next time I get a problem there are still people out there who will authentically help you. Just by one act me and Vodacom are even.

I was impressed and inspired by her eagerness to assist even way outside of her working hours. The thought of using public transport after hours for the sake of calming a frustrated client down.

I am raving about her everywhere I go because she is a great standard of care and excellence!

Muzi a Vodacom client for 13 years.