DB
Deneal B
1 reviews | Active since Jul 2016
07 Jan 2023, 10:42
Outstanding bill
I have an outstanding account with Vodacom. The change in debit order did not go through properly. I have tried EVERYTHING in my power to get this paid without success. Meanwhile, my credit rating is shot because of this.
Vodacom /MDB phoned me 63 times in the past 3 months. 63! Everytime we get past the verification process, the phone cuts off. This is the most frustrated thing.
Vodacom, just please email me. I have asked more than 20 times to PLEASE email me to get this settled.
Credit rating is important. I mean, I owe R1100. Let's get this done?
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Vodacom's replyOfficial
07 Jan 2023, 12:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2023, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team