TJ
Taahier J

1 reviews | Active since Mar 2009

30 Jul 2017, 15:48

Outstanding balance handed over to lawyers and is almost 10 times the initial amount

<p>I had an agreement with agent to cancel contract and to pay a final payment of R1800. I failed to make payment due to financial problems. I then receive an email from lawyers to pay an outstanding amount of R16000. How can the amount be adjusted so much for non payment. That is insane. Account number is I ********** </p>

0
Replies (3)
Vodacom
Vodacom's reply31 Jul 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jul 2017, 08:13
Official

Good day,

Feedback has been provided.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

TJ
Taahier J's update08 Aug 2017, 18:47
Reviewer Update

I still havent received a call from anyone