Outstanding balance

The reason for the following review is as follows I can understand that my vodacom account is in arrears that I can understand and I also got calls from vodacom about it but every time I awnser my cellphone there is no one the other side so that I can explain my situation and make plan to pay the outstanding balance but it much easier to disconnect or to switch off my line because I know vodacoms customer service is VERY VERY GOOD(plain put your service sucks to the core)I can not always call your account or arrears department I also have a job to do every day,if someone with some decant customer service can just give a call tomorrow at 10 oclock that will help me alot

Warm regards

Deon van der Bank