1 reviews | Active since Aug 2016

02 Nov 2021, 19:34

Outstanding and exceptional customer service

I would like to apraise Remile Nicholson (Vodacom FTTH Customer Support Agent). My experience with her has been the best I have ever encountered in a very long time, during all my encounterments with service providers across the board. She is such a pleasant person to deal with and is on the ball, with high attention to detail and turn around time in providing feedback to customers like myself. She is truely a beacon of light with a humble and beautiful spirited person of God. I only wish the rest of the staff working in customer services could aspire to be like her. This was an outstanding experience of customer service that I experienced with her. If I could choose which customer service agent I would like to deal with, it would certainly and only be her. She really made my day. I hope Vodacom recognisies her outstanding performance and rewards her abundantly. Thank you Remile, you truely are a star. Keep up your outstanding customer service.

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2021, 07:14
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team