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Aadila C
1 reviews | Active since Jul 2012
05 Jan 2021, 13:39
Outstanding amount incorrect on their system
Good day. I've contacted vodacom cancellation department last year and asked when can i cancel my contract. They told me end of november. I did cancel first week of december and i asked them when and what will my last payment be. They told me it is on 1 january 2021 and it will be R144. Today i went to a vodashop and they told me the outstanding amount is r500+. I want to know where does this came from and for 2 years my payments was up to date and on debit order. I'm very sorry but i'm not gonna pay that outstanding amount. And i want vodacom to go listen to the last voice recorder with all my questions asked. And in that voice recorder you will find that i was told the last date and amount. I hope you will get back to me asap for this is unacceptable. Cell no in query : ***
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Replies (5)
Vodacom's replyOfficial
05 Jan 2021, 14:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2021, 14:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AC
Aadila C's updateReviewer Update
06 Jan 2021, 14:03Good day. Today my daughter went to voda shop and they told her there is an outstanding amount of R144. This is the exact final amount that i was supposed to pay. This means that they didn't recognised my final payment of R145 that was made on 5 January. Can someone please explain why voda shop and head office has different amounts. So you are telling me that i must pay the same amount twice!!!!!! NEVER NEVER
AC
Aadila C's update06 Jan 2021, 14:03
Reviewer Update
Good day. Today my daughter went to voda shop and they told her there is an outstanding amount of R144. This is the exact final amount that i was supposed to pay. This means that they didn't recognised my final payment of R145 that was made on 5 January. Can someone please explain why voda shop and head office has different amounts. So you are telling me that i must pay the same amount twice!!!!!! NEVER NEVER
AC
Aadila C's updateReviewer Update
06 Jan 2021, 14:05My direct contact number : ***
AC
Aadila C's update06 Jan 2021, 14:05
Reviewer Update
My direct contact number : ***
AC
Aadila C's updateReviewer Update
06 Jan 2021, 15:59Good day
My last debit order of +-R144 did not go off on 1 January 2021. I've paid R145 at a vodashop on 5 January 2021. I wasn't aware that I must phone head office for this arrangement. The system is now showing an outstanding amount equals to the R144. What's gonna happen now. Can you also send me a cancellation form to cancel the debit order.
Hope to hear from you within 24 hours. Your email address and online chat does not work!!!!!!!
My last debit order of +-R144 did not go off on 1 January 2021. I've paid R145 at a vodashop on 5 January 2021. I wasn't aware that I must phone head office for this arrangement. The system is now showing an outstanding amount equals to the R144. What's gonna happen now. Can you also send me a cancellation form to cancel the debit order.
Hope to hear from you within 24 hours. Your email address and online chat does not work!!!!!!!
AC
Aadila C's update06 Jan 2021, 15:59
Reviewer Update
Good day
My last debit order of +-R144 did not go off on 1 January 2021. I've paid R145 at a vodashop on 5 January 2021. I wasn't aware that I must phone head office for this arrangement. The system is now showing an outstanding amount equals to the R144. What's gonna happen now. Can you also send me a cancellation form to cancel the debit order.
Hope to hear from you within 24 hours. Your email address and online chat does not work!!!!!!!
My last debit order of +-R144 did not go off on 1 January 2021. I've paid R145 at a vodashop on 5 January 2021. I wasn't aware that I must phone head office for this arrangement. The system is now showing an outstanding amount equals to the R144. What's gonna happen now. Can you also send me a cancellation form to cancel the debit order.
Hope to hear from you within 24 hours. Your email address and online chat does not work!!!!!!!
Vodacom's replyOfficial
08 Jan 2021, 12:23Dear Aadila Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2021, 12:23
Official
Dear Aadila Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,