DS
Donovan S

1 reviews | Active since Nov 2011

24 Apr 2017, 13:07

Outstanding account

<p>Dear Vodacom</p> <p> </p> <p>I am very irritated with you.</p> <p> </p> <p>My account with you terminated on 20-03-2016 after I gave due notice. You continued to bill me for Apr and May 2016. Why?</p> <p>You have now handed me over to you legal department to collect the outstanding amount that I don't owe you. This amount is now sitting with ITC as being outstanding and is affecting my credit score.</p> <p>When I was called by you legal department last year, I requested a detailed statement of the amount. I was still waiting for this a year later. I now phoned your call centre who immediately sent me the statement.</p> <p>I was given the number for your legal department, which I phoned and was put through to a number that does not exist.</p> <p>This issue cause by your inability and inefficiency is now wasting my time and energy to resolve.</p> <p>Please get you house in order and resolve this issue speedily.</p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply24 Apr 2017, 13:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Apr 2017, 14:40
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CMK-2EN3Z6 and you will be contacted with feedback within three working days.

Regards

Roderique Lategan

DS
Donovan S's update25 Apr 2017, 10:09
Reviewer Update

3 working days? You must be joking! At the moment my access to finance is impaired by your inefficiencies and I have to wait 3 working days.

This is unacceptable.

DS
Donovan S's update02 May 2017, 11:22
Reviewer Update

3 Working days have come and gone. Still no response!