1 reviews | Active since Nov 2011
Outstanding account
<p>Dear Vodacom</p> <p> </p> <p>I am very irritated with you.</p> <p> </p> <p>My account with you terminated on 20-03-2016 after I gave due notice. You continued to bill me for Apr and May 2016. Why?</p> <p>You have now handed me over to you legal department to collect the outstanding amount that I don't owe you. This amount is now sitting with ITC as being outstanding and is affecting my credit score.</p> <p>When I was called by you legal department last year, I requested a detailed statement of the amount. I was still waiting for this a year later. I now phoned your call centre who immediately sent me the statement.</p> <p>I was given the number for your legal department, which I phoned and was put through to a number that does not exist.</p> <p>This issue cause by your inability and inefficiency is now wasting my time and energy to resolve.</p> <p>Please get you house in order and resolve this issue speedily.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CMK-2EN3Z6 and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CMK-2EN3Z6 and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
3 working days? You must be joking! At the moment my access to finance is impaired by your inefficiencies and I have to wait 3 working days.
This is unacceptable.
3 working days? You must be joking! At the moment my access to finance is impaired by your inefficiencies and I have to wait 3 working days.
This is unacceptable.
3 Working days have come and gone. Still no response!
3 Working days have come and gone. Still no response!
