Outsourced Helpline Service Appalling

<p>Called Vodacom Helpline and I had the misfortune of speaking to "Collins" (which turned out to be a false name).</p> <p>Upon complaining about the tedious process to get through, he promptly cut me off.</p> <p>Upon recalling (same tedious process), I got him again, and warned him I would lodge a formal complaint if he cut me off again.</p> <p>He was sullen, insolent and continued to sniff loudly and disgustingly in my ear for the entire 20min unpleasant duration of the call (I have no doubt it was intentional to annoy me ).</p> <p>He took (intentionally) an incredibly long time to come back with the data package information required.</p> <p>He gave me the wrong information of the data contract.</p> <p>He was unhelpful and sullen in assisting me in upgrading the data bundle.</p> <p>At the end of the call, he simply hung up.</p> <p>Upon calling back to lodge a complaint with the supervisor, I found it was an outsoreced company ("Merchants") and "Collins" was a false name and his real name (logged on the system) was Rakatu.</p> <p>Undoubtably the vilest most dspicable call centre assistant I have ever dealt with.</p> <p>Shame on you Vodacom. I'm a Red packsage customer and been with Vodacom since the inception of cellphones.</p> <p> </p>