1 reviews | Active since Sept 2014
OUTRIGHT POOR CUSTOMER CARE
My Fibre contract with Metro Fibre Go ended on 31 July 2022. Metro Fibre Go had alredy released my line with Vumatel. I contacted Vodacom that same 31 July 2022 to request they activate my fibre line. A call was logged by a Greg Sikunana, subsequently i was told a Somikazi Dladla was handling my case and would contact me, to date she never.
I have been on the line with Vodacom from Monday, 1 Aug 2022 with all these people: Xiluva, Team Leader - Hope Mathebula (promised to follow up and assist, also went AWOL), Risani (told me to email ***@voda..., nobody ever told me this), Wolmarie, Marielle, Sino( the final person that sounded a little convincing asked for my ONT box serial number and Vumatel Location number)
Now, this Vumatel location number is purely the role of the technical team from Vodacom to source, I had to use my resources to contact my previous ISP who told be that Vodacom was talking nonsense hiding behind the possibility that my line was not yet released, a line is release very quick, 24 hours is very long infact!
In summary: Vodacom is very poor at honouring its most basic trade, not even talking about a contractual agreement, CUSTOMER SERVICE and skill of these young clients leaves much to be desired.
I wish I could go elsewhere for Fibre but sadly Vodacom is the only 1 offering 50/50 speeds but service is WORSE!!!
I have had every consultant and Team Leader promise to call me back, i am so sick of that "we will call you back..." I DO NOT want to even hear from 1 of these guys, they seem to have all been trained on promising to call back, seems that is the only part of the conversation they are consistent at, promising and not delivering.
Do me a favour, PLEASE activate my fibre line as per our contractual agreement, email, sms or whatsapp me to say my line is active, that is all i need from Vodacom.
Honestly, I do not want to deal with your consultants, nobody has been of any help.
I have had every consultant and Team Leader promise to call me back, i am so sick of that "we will call you back..." I DO NOT want to even hear from 1 of these guys, they seem to have all been trained on promising to call back, seems that is the only part of the conversation they are consistent at, promising and not delivering.
Do me a favour, PLEASE activate my fibre line as per our contractual agreement, email, sms or whatsapp me to say my line is active, that is all i need from Vodacom.
Honestly, I do not want to deal with your consultants, nobody has been of any help.