outrageously ridiculous service!

<p>a service request (ref: S4-NFQ2U-U8JB8) was logged for a data bundle that was purchased in error for CONTRACT mobile number ********** 703. Vodacom reversed MY data bundle on my PREPAID sim number ********** 704. I am now sitting with no data - i just purchased 1 GIG a few days ago and with R149 worth of airtime that i cannot use because Vodacom needs to reverse this to fix their error! the airtime of R149 must be given back to the CONTRACT NUMBER ( ********** 703) and the 1GIG data must be given back to the PREPAID NUMBER ( ********** 704) the numbers are similar - only the last digit is different but the one is prepaid and the other contract. i called today and spoke to 3 different agents who were unable to help me - the last agent "Lerato" logged ANOTHER service request in the hopes that this matter be resolved. PLEASE LOOK INTO PREVIOUS SR LOGGED WITH THE REF S4-NFQ2U-U8JB AND PLEASE LISTEN TO THAT CALL as the agent told me that the SR logged said that the airtime was logged incorrectly on the prepaid number and not his contract number. please have someone call me on ********** 704. thank you</p>