CH
Charl H
1 reviews | Active since Dec 2016
01 Dec 2016, 13:51
Outrageously high data bills!!
<p>I have been a loyal Vodacom customer for more than 10 years, paying a R1000+ bill every month. I carefully monitor my data usage, and diligently buy new bundles when my data is close to being depleted. However, over the last couple of months I have experienced errors with the Vodacom mobile app (I try to buy data, but get errors when trying to do so), and also with the *111# option; with the latter, I would buy bundles which would either never be activated, or they would only activate hours later, with me being unaware that I am now being charged out of bundle rates, even though I've received a confirmation sms from Vodacom confirming that the bundle has been bought.</p> <p> </p> <p>I have been charged R4700 out of bundle rates for October, even though I have bought 25GB of top-up bundles! How is this possible, and how does an organization that supposedly cares about its customers allow this to happen? Also, if Vodacom cares about its cusomters, why was I not informed of the plan which prevents out of bundle rates from ever happening (R60 more expensive than my current R740 plan).</p> <p> </p> <p>I am incredibly shocked and dissappointed in Vodacom. If the out of bundle rates for October are not waived, I will be forced to end this relationship permanently, as I cannot continue doing business with a company that provides such a terrible service, and forces its loyal customers to pay for it with their hard earned money.</p> <p> </p> <p>#DataMustFall</p> <p>#VodacomMustFall</p> <p> </p> <p>Charl</p>
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Vodacom's replyOfficial
01 Dec 2016, 15:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2016, 15:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CH
Charl H's updateReviewer Update
07 Dec 2016, 17:51As yet, I have had no feedback from Vodacom. I went to the local Vodacom shop in Herm****, who, after 40 minutes, could not get through to Vodacom themselves. I asked the gentleman (from the Vodashop) to get back to me when he eventually gets through to Vodacom. He responded by email on 1 December that he got through on 082 111, was put through to the data department but they could not assist him, as Vodacoms DATA DEPARTMENT ARE OFFLINE. How ridiculous is this? Perhaps Vodacom should re-allocate some of the out-of-bundle data they sneak through to their customers and push it into their own departments in order to not go offline! He promised to get back to me, but as yet I have heard nothing from him.
CH
Charl H's update07 Dec 2016, 17:51
Reviewer Update
As yet, I have had no feedback from Vodacom. I went to the local Vodacom shop in Herm****, who, after 40 minutes, could not get through to Vodacom themselves. I asked the gentleman (from the Vodashop) to get back to me when he eventually gets through to Vodacom. He responded by email on 1 December that he got through on 082 111, was put through to the data department but they could not assist him, as Vodacoms DATA DEPARTMENT ARE OFFLINE. How ridiculous is this? Perhaps Vodacom should re-allocate some of the out-of-bundle data they sneak through to their customers and push it into their own departments in order to not go offline! He promised to get back to me, but as yet I have heard nothing from him.