1 reviews | Active since May 2016

11 Jun 2017, 21:51

Outrageous uncontrolled billing on my Vodacom data contract

<p>I have a MyGig10 contract with Vodacom for internet which costs R508 per month as I have an extra sim card for an ipad connected to the data contract. They have allowed various content service subscriptions to bill my account from that sim number without notification or my permission with the result that my bill this month was R1247-83. When I phoned them, they immediately cancelled them, but gave me a reference number and told me to phone WASPA. This means that I, as a retired pensioner, have to fight for a refund for their ******* dealings. This is totally outrageous and they are just a bunch of *******! The worst part is that I still have 9 months left of the contract before I can get away from Vodacom and have no clue how to stop this happening again.............</p>

0
Replies (1)
Vodacom
Vodacom's reply12 Jun 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team