Outrageous services
All- when looking for a Vibre deals, please note that Vodacom Fibre is amongst the poorest Internet Services Providers. They do not keep up to the speed that one has signed for and when you have challenges, you need to be prepared to go for days and days without it being resolved and without anyone ever doing anything about it. I have called and logged a services request because I dont have internet since Thursday and all I get is that the issue has been escalated but nothing. They dont take us serious and I am definitely not renewing my contract with them.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Apr 2023, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Apr 2023, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
17 Apr 2023, 15:44it is now over an hour and half and since the replay and over 4 days later and still nothing from Vodacom
's update17 Apr 2023, 15:44
Reviewer Update
it is now over an hour and half and since the replay and over 4 days later and still nothing from Vodacom
's updateReviewer Update
17 Apr 2023, 18:20I have been told , for the past 4 days that my query has been escalated, since Friday to now, they claim it has been escalated, what is the turn around time for escalation, why is there no one updating me for more than 4 days?
I am working from home and have no internet and for each day I am not able to work, it is treated as a leave day. more than 4 days is way more than enough to attend to a query, no matter how many they are.
I am working from home and have no internet and for each day I am not able to work, it is treated as a leave day. more than 4 days is way more than enough to attend to a query, no matter how many they are.
's update17 Apr 2023, 18:20
Reviewer Update
I have been told , for the past 4 days that my query has been escalated, since Friday to now, they claim it has been escalated, what is the turn around time for escalation, why is there no one updating me for more than 4 days?
I am working from home and have no internet and for each day I am not able to work, it is treated as a leave day. more than 4 days is way more than enough to attend to a query, no matter how many they are.
I am working from home and have no internet and for each day I am not able to work, it is treated as a leave day. more than 4 days is way more than enough to attend to a query, no matter how many they are.
's updateReviewer Update
18 Apr 2023, 15:28Today is day 5 and I still dont have internet, if you are no longer willing to be my service provider, kindly advise and I will go for the new services provider.
's update18 Apr 2023, 15:28
Reviewer Update
Today is day 5 and I still dont have internet, if you are no longer willing to be my service provider, kindly advise and I will go for the new services provider.