Outrageous out of data bundle charges

<p>I have an account with Vodacom including 6 devices i.e. 3 cellphones, 2 tablets & ****al.</p> <p>I had a terrible experience in Dec 15 were one of the numbers above reflected data charges for over R7,000 in one month. This was due to a text message, informing me that the out of bundle bundle data limit has been reached, was send to the ****al number that cannot receive text messages. I received no joy until I wrote a review on Hello peter and only then I was assisted very quickly. I thought everything was fixed to ensure that this will not happen again i.e. requested that all communications regard bundle limits being reached for all devices on my account, be send to me, the account holder’s cellphone number.</p> <p>Since this experience I am extremely anal in checking my account on line. I have to cmpliment Vodacom for the use of their website is really great. However, I go on to the Vodacom website at least every second day (If not everyday to check the data limits) I last checked on Monday, 22 Aug 16 and all was still well; when I checked on the morning of 24 Aug 16, the data charges for one of the cellphones was R3,800. Within 2 days this happened and I did not receive a text message on ********** 040 that the in bundle data limit was reached. Not even the device iro which these data charges were recorded received a text message; we have the history to show this.</p> <p>To proof how perdantic I am about this; I received a text message on my personal cellphone that the data limit was reached on 19 Aug 16; I immediately purchased xtra data; this is what I do when I receive a text message indicating that the in bundle data limit has been reached. I would have done exactly the same had I receive a similar message for the device now reflecting data charges of R3800.</p> <p>I sent an email last week, 24 Aug 16 to ********** and got an automatic response indicating an expected turn around time of 24 hours. I have yet to receive any communication and if I was tried to be contacted on my cellphone, no message was left.</p> <p> Can someone at Vodacom please assist in this matter?</p> <p> </p>