RK
Robyn K

1 reviews | Active since Feb 2017

01 Feb 2018, 21:09

Outrageous out of bundle charges

I have a 2GB MBB 24 month - Contract with Vodacom. It has always been a "Top Up", meaning that when the 2GB is finished, it is done, and you have to go and purchase a data bundle to top it up.

Suddenly this month I was billed 6,414.51 in addition to the R95 that this contract costs me. I have NEVER paid more for this account.

I called and informed the consultant that this has to be an error and it shouldn't happen on a top-up account, and in addition to that, there is no way that much data could possibly have been used as far as I know, but I was told, well it shows on our side so you must pay.

I feel this is Vodacom's error, as that ****le should NOT be allowed to go over the 2GB allocation, which is what I signed up for. I'd like to know when that condition changed, and I'd like to see a contract that I signed saying it could go over the contract amount.

Very VERY dissapointed in this blatant rip-off by Vodacom. I've been a loyal Vodacom customer for over 18 years, but I see that changing pretty soon as a result of this!

0
Replies (4)
Vodacom
Vodacom's reply02 Feb 2018, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Feb 2018, 09:46
Official

Good day Robyn,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

RK
Robyn K's update12 Feb 2018, 15:31
Reviewer Update
Good day I have received a refund, however not the amount I was promised. I have sent an email with the details. Regards, Robyn
RK
Robyn K's update21 Feb 2018, 08:25
Reviewer Update
I have still not received clarification on the refund amount not being what was promised, and my emails have so far been ignored. I would appreciate some communication, just to explain what is going on... I can't change the review to a lower rating though, so I suppose this comment will be ignored as well.