Outrageous Data Costs & Poor Service Delivery

<p>I am highly disappointed in the level of service received via your Solutions Department, and assistants at Northgate Vodacom branch. Furthermore, the cost of your data is absurd! If it was correct at all.</p> <p>A few months back I upgrade my Family Top Up deal and phone. When I asked a sales assistant at your Northgate Branch which deal was now similar to the old Family Top Up package, he advised the Smart S package was the same as the - when my airtime or data ran out, I would no longer be active and would need to purchase more data/airtime to proceed.</p> <p>However, it has come to my attention recently that I am being billed each month, anything within the ridiculous range of R3500-R8000+ for data and call usage!!! It is impossible that I could run up such an account, when on my old contract I wouldn't purchase more than R700 data/airtime on a bad month.</p> <p>I am a preschool teacher - so the affordability of an open contract is not liable for me, nor is this monstrous account each month.</p> <p>None-the-less, what has further disappointed me about Vodacom's service levels is that when I call 111 to speak to an assistant, I have to first endure the 3min long coordination of their menu, to then be put through to the Solutions department who drops my calls or just does not answer. After the 5th or sixth attempt, I requested my contract. It is now two weeks later and I am still waiting for the contract. I simply want it, to make sure the mistake isn't on my side, in which case I would take the rap over the knuckles and sort out the accounts.</p> <p>A another debit order is about to come off and I have no idea of what contract I have agreed to - this is not acceptable from a consumers point of view.</p> <p>I am not one to rely on social media platforms for support - however I am going to utilize these mediums so that hopefully Vodacom can communicate with me.</p> <p>Please would Vodacom assist me urgently in my endeavor to seek some relief from these horrific, salary soaking-up accounts!!<br />Should I not receive any further assistance in this regard - I will be taking his further, to the Ombudsman.</p>