MT
Marika T

1 reviews | Active since Jan 2015

19 Jul 2017, 11:44

Outrageous data billing & unauthorised deductions

<p>Despite extensive correspondence and proof of non-usage of data - including an affadavit - Vodacom still treats me as a **** and has not tried to refund so much as 1c of the more than R10 000 deducted off my personal account on a company (Via Afrika of Media24) cell phone account. Despite revoking my permission to deduct money off my personal account and blocking Vodacom at my bank, you still found a devious way to continue doing so. After an arrangement between my company of employment at the time and Vodacom that no more money would be deducted, Vodacom deducted another R4 000 plus. Minette Klein from Vodacom has been the only person communicating with me, in a patronising and unhelpful way. Let me know when I can expect the refunf for all the overcharges. Minette Klein holds all correspondence, including my affadivat of non-usage.</p>

0
Replies (3)
Vodacom
Vodacom's reply19 Jul 2017, 11:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Jul 2017, 14:47
Official

Dear Marika

Please note that feedback has been emailed to you.

Regards,

RJ

MT
Marika T's update04 Nov 2020, 13:11
Reviewer Update
I am still waiting for this to be sorted out.