TvdM
Tarina van der Merwe

1 reviews | Active since Sept 2016

07 Dec 2016, 11:22

Outrageous Billing for Content Services

<p>I was billed in March 2016 and April 2016 for content services, which I did not subscribe for. I have phoned Vodacom at ********** numerous times yet they have been unable or unwilling to help and refer me to the Vodacom shop every time. At the shops, they tell me that they are unable to assisst me and I need to phone ********** . This issue is almost 8 months old and still unresolved. It would really be great if someone could just give me constructive feedback regarding this issue.</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply07 Dec 2016, 11:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team