jN
jacobus N

1 reviews | Active since Feb 2016

25 Feb 2016, 22:40

outrageous billing

I got my company phone on a smart L package and well I wasn't informed that I'll be paying once my data is finished! In fact how is it possible for one person to use R17000 data? IMPOSSIBLE... once I emailed vodacom regarding this, a new bill came down to R45 but i was still doing everything that I've done in the previous months.. . now I'm still paying off the outrageous bill... when i started investigating i found that there were numbers phoned late at night that i don't know... when i phoned the numbers, complete strangers picked up. Explain? If I can find out that I'm paying a bill that's not mine and data that i didn't use, I'm demanding all my money back...

0
Replies (1)
Vodacom
Vodacom's reply27 Feb 2016, 16:12
Official
Hello nortjecobus@1,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,