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jacobus N
1 reviews | Active since Feb 2016
25 Feb 2016, 22:40
outrageous billing
I got my company phone on a smart L package and well I wasn't informed that I'll be paying once my data is finished! In fact how is it possible for one person to use R17000 data? IMPOSSIBLE... once I emailed vodacom regarding this, a new bill came down to R45 but i was still doing everything that I've done in the previous months.. . now I'm still paying off the outrageous bill... when i started investigating i found that there were numbers phoned late at night that i don't know... when i phoned the numbers, complete strangers picked up. Explain? If I can find out that I'm paying a bill that's not mine and data that i didn't use, I'm demanding all my money back...
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Replies (1)Vodacom's replyOfficial
27 Feb 2016, 16:12Hello nortjecobus@1,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
Vodacom's reply27 Feb 2016, 16:12
Official
Hello nortjecobus@1,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
