MM
Moipone M
1 reviews | Active since Oct 2014
23 Oct 2019, 13:10
outrageous
Their sales consultant never tell the truth and when vodacom has to rectify the mistake they actually told me to call the company that vodacom hired and resolve the issue direct with them (sale consultant). Outrageous
I persisted calling the call center to cancel the new imposed contract on my 2 numbers that they increase they only cancel one. Who must continue to pay for the other contract?
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Replies (2)
Vodacom's replyOfficial
24 Oct 2019, 07:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Oct 2019, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Nov 2019, 08:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply05 Nov 2019, 08:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team