1 reviews | Active since Jun 2016
Outrageous!!
<p>Good day,</p> <p> </p> <p>I have opened a contract with vodacom for a samsung A5 phone with the gear s3 watch. We were told the watch would be ready in a weeks time. So a week later I gave vodacom a call to find out if it was avaialable, to my disappointment they said it was not, I asked when it would be ready seeing as I had already been charged the extra amount for the watch. They said it would be ready in 3 days time. So in 3 days time I called again and asked whether the watch was ready, they then said it would be ready end of the month(about 2 weeks away), I then asked for them to please cancel the watch order as I could easily have received the watch from FNB or bought one at Samsung themselves, but they said I cannot do that I must just wait. I think this is ridiculous to offer something on contract and then be charged for it and told to wait for almost 3 weeks now for the item. I still do not wish to cancel the contract, but the vodacom shop in the east rand mall is useless, i now reach out to vodacom to help.</p> <p> </p> <p>Regards</p> <p>Michael</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
