MC
Michael C

1 reviews | Active since Jun 2016

12 Apr 2017, 08:48

Outrageous!!

<p>Good day,</p> <p> </p> <p>I have opened a contract with vodacom for a samsung A5 phone with the gear s3 watch. We were told the watch would be ready in a weeks time. So a week later I gave vodacom a call to find out if it was avaialable, to my disappointment they said it was not, I asked when it would be ready seeing as I had already been charged the extra amount for the watch. They said it would be ready in 3 days time. So in 3 days time I called again and asked whether the watch was ready, they then said it would be ready end of the month(about 2 weeks away), I then asked for them to please cancel the watch order as I could easily have received the watch from FNB or bought one at Samsung themselves, but they said I cannot do that I must just wait. I think this is ridiculous to offer something on contract and then be charged for it and told to wait for almost 3 weeks now for the item. I still do not wish to cancel the contract, but the vodacom shop in the east rand mall is useless, i now reach out to vodacom to help.</p> <p> </p> <p>Regards</p> <p>Michael</p>

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2017, 09:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team