Outraged by Vodacom’s level of service to customers

I have been trying to get a hold of Vodacom’s cancellation department for the past 2 months going on 3.

My contract has ended on the 25th of June 2020 and I have been trying to call in since the 1st of June 2020 to cancel the contract and go onto Pre-Paid.

After numerous failed attempts at contacting their cancellations department, I went in store to the Cresta Branch in Johannesburg where I was advised that my contact can only be cancelled along with the cell insurance over the phone with the cancellations department.

After that I tried contacting the cancellation department again but still no satisfaction.

I then sent an email to Vodacom customer care on the 14th of July 2020 with my issue and contact details but still to date I have not received a single call back nor email from them.

My bill with Vodacom is currently rising due to me being unable to get in contact with their company.

I would like to have this resolved as soon as possible because I did not ask for the contract to continue with the cell insurance and want to go straight to pre-paid.

I am furious at the level of service and professionalism received from Vodacom.