Outgoing calls locked

I lost my contract phone lastweek Tuesday 23rd June and called to get it blocked. <br> <br> Friday 26 June I did a sim swap and requested the consulted who assited me with the sim swap could manage to unlock my calls. I waited for the 2-24hrs that they always recommend and then the following day, Sat 27th I called Customer care on 082111 to get assistance with unlocking my outgoing calls. Ever since then I have been calling daily being taken from pillar to post, i was referred to the store, to call 082155, to back store, to CIC, to back office, to team leaders and 6 days later my outgoing calls, sms and internet are still locked. No one seems to know what type of a suspense that was put. This is so convenient. <br> <br> After my 1st report with hellopeter 2 days ago , someone called me and said he'll call me back in a couple of minutes. I'm still waiting. I'm going into my second weekend unable to use my phone at all. I really don't know what to do now to be able to use the services that I pay for. Someone please help me urgently, it's been too long of an investigation to just unlock calls.