JD
Joa-Marie Diedericks
1 reviews | Active since Sept 2009
02 Jul 2019, 14:33
Outgoing calls bar activated but waiting for consultant to phone me back with details
I am so disgusted in Vodacom at this moment I cannot even explain
I need to make a payment of R4 500 to vodacom but after TALKING to a consultant and saying that when I select the Reg account for Vodacom to make an EFT payment, the account nr does not exist.
The consultant cannot give me banking details but yet still waiting for the consultant to PHONE ME BACK on how to resolve the issue SO THAT I CAN PAY.
NOW YOU PUT A OUTBOUND BLOCK ON MY PHONE...... AFTER I AM WAITING FOR YOU TO RESOLVE YOUR STUPID ISSUES ON THE BANKING SITE......
I sincerely cannot wait for my contracts to run out to cancel this stupid service because vodacom has never kept to their promises.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
03 Jul 2019, 08:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jul 2019, 08:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Jul 2019, 14:06Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply04 Jul 2019, 14:06
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
