lM
lisa M
1 reviews | Active since Mar 2019
04 Aug 2021, 13:57
Outage everyday
@Vodacom at this moment i just want to cancel our fibre contract and move to @TelkomZA. I have never experienced such bad service in my life, for the past month i have to call almost everyday as my wifi is down only to be told there is an outage I refuse that you have an outage everyday. Looking at the fact that most people are working from home, one can’t afford to be offline. All they do @Vodacom is to open a case , one will never receive any feedback or even a notification that they are offline. One needs yo pay for wifi and still buy airtime to call you for the outage.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
04 Aug 2021, 14:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2021, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Aug 2021, 13:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2021, 13:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
